Acceptable Use Policy (AUP)

This Acceptable Use Policy governs the use of Host Genie's hosting and digital services.

Last updated: 24 October 2025

Important: This policy outlines acceptable and prohibited uses of our services. By using Host Genie services, you agree to comply with this Acceptable Use Policy. Violations may result in immediate suspension or termination of services without refund.

1

Prohibited Activities

You may not use our services to:

Illegal Content

Host or distribute illegal material or content promoting illegal activities.

Malware & Viruses

Distribute malware, viruses, phishing schemes, or malicious software.

Spam & Bulk Messages

Send spam, unsolicited bulk emails, or participate in mass messaging campaigns.

Copyright Infringement

Host copyrighted content without proper authorization or licenses.

Illegal Adult Content

Operate adult content involving minors or non-consensual material.

Hacking & Network Abuse

Conduct hacking, brute-force attacks, DDoS attacks, or network abuse.

2

Resource Abuse

You may not:

Excessive Resource Consumption

Consume excessive server resources (CPU, memory, disk I/O) that degrade service performance for other users.

Automated Script Abuse

Run automated scripts, bots, or crawlers that overload servers or bypass usage restrictions.

Unauthorized Crypto-Mining

Use hosting resources for cryptocurrency mining without explicit written permission.

⚠️ Resource Limits: We monitor resource usage continuously. Accounts exceeding fair usage limits may be throttled, suspended, or require upgrade to a higher plan.

3

Email Usage

Bulk emailing is only permitted on approved plans and must comply with:

  • The Electronic Communications and Transactions Act (South Africa)
  • CAN-SPAM Act requirements
  • GDPR regulations for EU recipients
  • Double opt-in requirements
  • Clear unsubscribe mechanisms in every email

📧 Important: Any account sending spam or unsolicited bulk email will be immediately suspended. We maintain a zero-tolerance policy for spam.

4

Enforcement

Violation of this policy may result in:

Warning

Initial Notification

First-time minor violations may receive a warning with 24 hours to resolve.

Immediate

Service Suspension

Serious violations result in immediate suspension of services.

Permanent

Account Termination

Repeated or severe violations lead to permanent account termination.

Legal

Content Removal

Immediate removal of offending content without notice.

No Refunds: Accounts terminated due to policy violations are not eligible for refunds. All remaining service credits are forfeited.

5

Reporting Abuse

To report violations of this Acceptable Use Policy:

Report Abuse

Abuse Email

support@hostgenie.co.za

Subject: "Abuse Report - [Domain/Account]"

Required Information

Include:

  • URL or IP address
  • Description of violation
  • Evidence (screenshots, logs)

Response Time: Abuse reports are reviewed within 24 hours during business hours. Emergency reports involving illegal content receive immediate attention.

This Acceptable Use Policy is part of our Terms of Service. We reserve the right to update this policy at any time.

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